Guests often comment on the friendliness and warmth of the team and we pride ourselves on being welcoming and relaxed. General Manager Caroline has worked at some of the UK’s most prestigious hotels and is a friendly and welcoming host, baking her own cakes at Villa for guests to enjoy on arrival. Jean Luc, Assistant Manager also has a background in luxury hotels and in October scooped a national award for great personal service in the 2016 Boutique Hotelier awards. The team were also delighted to be nominated for the Bath Chronicle’s customer service award earlier this year and even more thrilled when they were announced winners at an event held locally in September.

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